Frequently Asked Questions

1 Situación Sanitaria: ¿Qué documentación debo presentar para ingresar al país?

Los Uruguayos, Residentes o Extranjeros que deseen entrar el país deberán acreditar para ingresar:

1. Declaración Jurada de Salud Online para extranjeros (inmunizados o menores) aquí. También se puede completar por medio de la app Coronavirus UY.

*A ser completada con el mismo documento de viaje.

2. Certificado de vacunación contra COVID-19.

3. Contar con Asistencia Médica en Uruguay: Prestador de Salud o Seguro de Viaje.

4. Resultado de test detección de virus SARS CoV-2

No Vacunados:

Resultado negativo de test de detección de virus SARS CoV-2 (por técnica de Antígenos o técnica de biología molecular PCR-RT), realizado no más de 72 (setenta y dos) horas antes del inicio del viaje, en un laboratorio habilitado en el país de origen o tránsito. En caso de que el ingreso al país sea a través de un medio de transporte comercial de pasajeros, la acreditación del test negativo deberá ser-realizada previa al embarque ante la compañía correspondiente.

Con vacunación completa / Menores de 6 años / Cursado la enfermedad de 10 a 80 días previo al embarque o arribo al país:

A partir del 1/2/2022, NO se exige presentar resultado negativo de detección de virus SARS CoV-2 para ingresar a Uruguay

→ Para acceder a más información y trámites de Ingreso a Uruguay durante la emergencia sanitaria, ingrese aquí.

2 Situación Sanitaria: ¿Puedo hacerme el test de COVID-19 en el aeropuerto?

PARTIDAS:

En caso de ser un pasajero con pasaje ya emitido al exterior, podrá reservar hora para realizarse con el Laboratorio ATGen ubicado en la terminal del Aeropuerto:

- El test PCR de COVID-19, obteniendo el resultado antes de abordar el avión. Para reservar hora ingrese aquí

- El test de antígenos, todos los días de 6 am a 1 am (del siguiente día). Para agendarse pueden comunicarse con el laboratorio al 2600 60 01 o por whatsapp al 097 301 324.

*Recomendamos revisar las exigencias de ingreso del país de destino.

ARRIBOS:

- El test se debe de realizar en el país de origen con un máximo de 72 horas previas a la partida del vuelo hacia Uruguay, acreditando el resultado negativo al momento del check in. En casos excepcionales y con la debida justificación mediante una carta consular, se podrá realizar el test al momento del arribo en el Aeropuerto de Carrasco.

3 Situación Sanitaria: Fuentes de información oficial

Ministerio de Salud Pública

Ministerio de Defensa Nacional

Ministerio de Relaciones Exteriores

Presidencia de la República

4 When do flights leave and arrive?

The data about the estimated times of arrival and departure are managed by the airlines. You can access “Departures” or “Arrivals” to obtain this information or contact our chat online.

5 Who should I contact in the event of lost luggage?

In this situation it is advisable to consult the airline or the travel agency. To obtain more information you should enter “Airlines".

6 How much is the airport tax?

From December 2010 the airport tax has been included in the airfare, with the exception of those passengers in transit.

This can be paid for in American dollars or in Uruguayan pesos and it costs:

International flights $49.00
Layovers $22.00
National flights $2.00

Security Price $6,13

7 Can you pay the airport tax with a credit card?

Yes, the cards accepted to pay the airport tax are:
- Visa
- Visa Electron
- Master
- Maestro
- Diners
- American Express

8 When is an exemption of payment of airfares or taxes considered?

To access an exemption of payment from the airport tax please consult directly with the corresponding airline. Take into account that the following are exempt from paying:
- Children younger than two years
- Passengers in transit duly accredited by the airline
- Diplomats and authorities of international organizations, on a reciprocity basis
- Crew members that appear in the flight manifest
- Horary consuls accredited to the Republica Oriental del Uruguay and in accordance with the Decree 45/2000 of 17 February 2000.
- Official guests (Decree 161/985 of 30 April 1985).

9 What are the taxes charged by customs?

For international flights and layovers, you can enter into the country with the following:

No tariff: items of clothing and objects for personal use. Books, newspapers and brochures with no commercial purpose.

Duty-free allowances for other items: There is an exemption for up to $300 dollars for travelers from Argentina, Bolivia, Brazil, Chile and Paraguay. For travelers from other countries it is up to $500 dollars. This allowance cannot be used more than once a year.

*Duty-free allowence is set at $1.000 dollars, until December 31.

All established duty-free allowances in favor of travelers are individual and non transferable. In the event of people in a conjugal arrangement the allowances cannot be added together for one of them. The allowances are strictly individual.

Passengers under 18 years of age have 50% of the duty-free allowance.

For more information, you can contact the Directorate General of Customs: Central Offices: 2915 9303 Airport offices: 2604 0263 Web page: http://www.aduanas.gub.uy

10 Are passengers forbidden from bringing certain items into the country?

Yes. In these cases it is only allowed to bring in items under the import regime and the corresponding sanitary controls.
The passenger is not permitted to enter with the following items:

- Plants: parts of thereof, or related products
- Fresh fruits and vegetables
- Seeds, crafts made with seeds or vegetable products
- Flowers, ornamental plants and in vitro cultures
- Soil, fruit trees, horticultural crops, fodder crops, forestry products, or parts thereof: branches, cuttings, spikes, bulbs, buds or others.
- Animals, products and by-products
- Liquid milk (except long life), butter, eggs, cream and cheese
- Domestic animals, birds, exotic specimens, bees and others
- Meat of any kind, cold meats and sausages
- Food for animals and biological or veterinary products
- Flammables, alkaloids, narcotics, obscene objects, subversive material or pornography
- Goods as belongings that do not actually belong to the passenger

- Exception: Personal effects in use of residents in the Customs Territory, that died abroad, always with verified documented proof of the deceased.
Merchandise that does not constitute luggage or is subject to prohibitions or restrictions of a non economic nature.

11 Which procedures must be carried out to transport animals?

*From Mercosur, American and European countries (Cats and Dogs).

You must apply for a health certificate from the Ministry of Livestock in the country of origin that states the health conditions of the animal and the rabies vaccine. The animal and the certificate will be presented in the Animal Health Control Office, a dependant of the Ministry of Livestock, Agriculture and Fisheries, on entering national territory.

From other countries: Pets (Cats and Dogs) An entrance authorization must be done prior to entering our country, where the health conditions will be set, to be fulfilled by the country of origin. In the case of breeders’ dogs or cats or any other species (birds, mammals, reptiles, amphibians, etc) an importation authorization must be previously obtained from the Ministry of Livestock, Agriculture and Fisheries (MGAP- Departamento de Control de Comercio Internacional (Department of International Trade Control) -Constituyente 1476 Floor 2 Tel. 412 6338).

The animal health controls and the documentation will be carried out by the Ministry of Livestock, Agriculture and Fisheries on entering national territory. Likewise, for the transportation of live animals from Carrasco International Airport within our country and with the purpose of avoiding possible inconveniences at the airport of destination, and also to know the current requirements to transport animals on regional or international flights, it is suggested to contact MGAP at:
Central Office: 2410 4155
Airport Office: 2604 0320
Web page: http://www.mgap.gub.uy

12 How do you know what is excess luggage?

With regard to hold luggage, regional and international flights have policies established by the airline, which differ amongst them. For greater assurance you should consult your airline.

13 How do you move your luggage within the airport?

All users of this airport have trolleys, at their disposition, to carry luggage and other effects in both arrivals and departures.

14 What are the opening hours of the currency exchange offices?

* Global Exchang: located in the Arrivals Hall, exchanges currencies 24 hrs. Tel: 08009500.

* Abitab: located in the Arrivals Hall. Tel: +598 26011701. Shift: Monday to Saturday from 8AM to 8PM and Sundays from 9AM to 4PM.

15 What are the immigration requirements for traveling abroad?

In regard to costs, residencies, minors’ permits, visas, statistics and inspectors, you can contact the National Directorate of Immigration:

Central Office: 2916 0471 o 2916 0730
Airport Office: 2604 0322
Web page: www.dnm.minterior.gub.uy

16 What are the hours of the call- center and of staff for Information and Customer Service?

The Customer Service / Information department has a 24 hour service.

17 How long before the flight leaves should you be in the airport?

For international flights, we suggest to be 3 hours before departure.

18 How do you know how you can make a direct flight or with connections?

In this case it is advisable to consult the travel agency or the different airlines. For more information you should enter “Services” or “Airlines.

19 Debido al COVID-19 ¿Debo presentar declaración de salud?

Sí, se debe presentar. Podes descargarla en este link para ser completada y entregada antes de realizar Migraciones.

20 How do you get information about the Duty Free Shop?

You should enter the Duty Free Uruguay website: https://montevideo.shopdutyfree.com/en/

21 Where can i make a claim for lost objetcs in the airport?

Get in contact with National Air Police: tel: 26040329 ext 1211/1233 ( it doesn´t include lost objects in the parking).

Also, you can enter http://pan.fau.mil.uy and make your claim. Or you can reach out by sending an email to: panaic@fau.mil.uy

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